IAV at CES 2018 in Las Vegas

A Journey Towards Digital Mobility

      A Journey Towards Digital Mobility

      Following IAV's successful appearance at this year's CES, in 2018 the company will once more be presenting its vision of the future of digital mobility.

      In future, vehicles will communicate far more with each other and with their surroundings than they do today. As part of the Internet of Things, they will be a rolling device which is always on. The vehicle thus becomes a platform which connects the digital world seamlessly with personal mobility. Mobile devices and cloud data ensure that the vehicle adapts to the needs of the passengers, generating a pleasant atmosphere and making the journey as safe and comfortable as possible. Autonomous driving, in particular, will profit from vehicle connectivity, as this is what makes fully automatic navigation possible in the first place, while also opening up new possibilities to passengers already today, such as working, shopping or enjoying entertainment during the journey.

      New mobility concepts also permit a whole range of new servicing possibilities: remote diagnosis assesses fault messages while the vehicle is still on the move. The autonomous vehicle than takes itself to the service center and returns to the office car park, repairs completed and ready to drive home at the end of the day.

      Together with our partners in the automotive and IT world, we are working at making this vision ready for volume production. At the CES 2018 in Las Vegas, we will be presenting a number of developments and would like to invite you to join us on the journey into the future of digital mobility.

      Impressions of IAV at CES 2017

      Smart Service


      Service in Future

      When a vehicle needs servicing, this usually involves lengthy phone calls or e-mails between customer and repair workshop. In future, smart communication paired with autonomous mobility can be used to streamline these processes, from the moment when the service event occurs through to the actual repairs in the workshop. Connected cars open up exciting options: from the comprehensive information and involvement of the vehicle driver or owner, through innovative service offers, to increasing the efficiency of the workshop process.

      No room for uncertainty: audiovisual information is sent to the driver as soon as a service event occurs – either when the vehicle is due for servicing or when an unforeseen incident happens. The repair workshop is also informed at the same time. Remote diagnosis assesses the event automatically and advance how to proceed, e.g. under which conditions the motorist can continue the driving the vehicle. Short processes and constant information to the driver keep the situation transparent despite the current problem and give the driver all the reassurance s/he needs.

      The vehicle user or owner is also kept constantly up to date outside the vehicle. The service app keeps the repair workshop and the driver in touch. Appointments, status data, optional service add-ons, payment transactions – the app can be used to view and conclude all stages.

      Even before the vehicle arrives at the repair workshop, the staff is informed immediately of all the relevant details: current malfunction, statistical data (e.g. registration number, vehicle owner, chassis number), dynamic data (mileage, last servicing work) and also suitable predictive data generated by big data analysis (e.g. anticipated wear-and-tear on the brakes, service life of the low-volt battery). Automatically generated service add-ons based on these data is offered via the service app and can be directly ordered.

      IAV has joined forces with Arvato to show how new technology such as augmented reality (AR) can be useful at many points in the repair workshop, e.g. in visualizing complex, comprehensive service-information At a single glance, the service staff sees all relevant component information with visual highlighting of faulty parts, either on the tablet computer or with the AR glasses. This technology really comes into its own for remote service activities where specialists give remote instructions for carrying out certain repairs.

      A look ahead to the future reveals even more service potential. It is also conceivable to save the vehicle user from having to take the vehicle personally to the repair workshop. New mobility concepts could bring the car autonomously to the workshop and return it to the office car park, repairs completed and ready to drive home at the end of the day.

      Extra service: while the repairs are being carried out, predictive diagnosis makes it possible to forecast the wear-and-tear of other components to avoid having to come into the workshop again for work that can already be anticipated. These optional extras are also available using the app and can be requested directly by the driver…

    • IAV Messestand: NP-13

      3150 Paradise Rd
      Las Vegas, NV 89109, USA
      North Plaza/ Gold Lot

      IAV at CES – Where To Find Us

      Exhibition Times

      Tuesday, January 9: 10 a.m. - 6 p.m. 
      Wednesday, January 10: 9 a.m. - 6 p.m. 
      Thursday, January 11: 9 a.m. - 7 p.m. 
      Friday, January 12: 9 a.m. - 4 p.m.

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