IAV Service Cloud provides you with a modular cloud platform offering a wide range of functionalities and innovations that support you in your daily tasks in many different ways, efficiently and quickly completing routine activities for you and thus freeing up a considerable amount of time for your main tasks.

AI makes your daily to-do list easier and provides you with targeted support!

By integrating and linking various modules and functionalities via a uniform platform solution, IAV Service Cloud takes over parts of your work preparation for you, for example, or handles a large part of the documentation of your work for you. With IAV Service Cloud, you get an extremely versatile AI-based chatbot for your team with our platform-wide chatbot.

What is IAV Service Cloud?

IAV Service Cloud is a modular cloud platform with a wide range of functions. The resulting ecosystem consists of the following basic components:

  • RepairBot and KnowledgeBot: AI-based chatbots that integrate seamlessly into your team. They are available to answer any questions you may have and, with their extensive specialist knowledge, are the perfect sparring partners for your daily work. They have general and industry-specific expertise, for example from the workshop environment, standards database, internal data sources (e.g., intranet), etc.
    The modules process customer inquiries and generate suitable solution proposals, access all information within the cloud system quickly and easily, and support you, for example, in linking this information.
  • Smart Tooling Hub: Enables manufacturer-independent integration of smart tools into workflows without the need to change the user interface or software application. With the Smart Tooling Hub, it is possible to efficiently handle production, assembly, or repair processes using any tools from different manufacturers. You can use an editor to design and create your own work steps or workflows according to your ideas and requirements – simple, flexible, and expandable. The Smart Tooling Hub offers a growing number of networked tools and connects to other modules for a wide range of applications. The connection to other modules in the ecosystem, such as the chatbot or SmartView, makes the Smart Tooling Hub a central and versatile helper.
  • Analytics: Uses the latest AI/ML technologies to assist with report and documentation creation as well as time-consuming and extensive claims and warranty processing. Analytics optimizes workflows and processes by analyzing, connecting, preparing, and finalizing for you, allowing you to focus on reviewing and checking in the future and spend less time on upstream work steps.
  • SmartView: Integrate computer vision into your daily work. IAV Service Cloud enables you to extract relevant information from visual input variables and actively and specifically supports you in performing your tasks—including training and repairs.
  • Ressources: Provides platform-wide resource planning and management for efficient overview and management of appointments and resources.

How can you benefit from IAV Service Cloud?

The IAV Service Cloud simplifies and optimizes processes in the automotive industry and medium-sized manufacturing companies through modern technologies. It reduces manual tasks, increases quality, and reduces the likelihood of errors as well as time and cost expenditure. The platform automates and networks workshop equipment, facilitates work documentation, and promotes standardized workflows. Companies benefit from a system network that ranges from problem identification to quality assurance.

IAV Service Cloud in practice

IAV Service Cloud can be used in a variety of industries and application areas. In the automotive context, the following areas benefit:

  • Workshops of all sizes
  • Sales companies of major OEMs and the OEMs themselves
  • Manufacturers of networked tools
  • (Small) fleet operators or rental and leasing companies
  • Quality assurance in service and production
  • Service organizations of all types and sizes

Other industries in which IAV Service Cloud brings real added value include: Energy, shipping, small and medium-sized manufacturing companies, transportation (rail, aviation, etc.), agriculture.

Benefits

  • Time and cost savings: Digitizing and simplifying processes enables measurable and scalable savings and frees up employees to concentrate on core tasks.
  • Acceleration through uniformity: As a holistic platform, the IAV Service Cloud reduces media and system discontinuities and combines functionalities, tools, and the latest technologies in a single user interface.
  • Modularity: Customize the platform to your needs with individually selectable functionalities and features.
  • Automation: IAV Service Cloud facilitates work preparation, service delivery, and documentation by automating recurring or time-consuming tasks.
  • Quality improvement: Automated logging and documentation ensure the quality of work without additional effort.
  • Transparency and customer loyalty: Improved quality and transparency strengthen your customers’ trust in the services provided.
Contact

Kevin Schössow

products@​iav.de LinkedIn

Jens John

products@iav.de LinkedIn

Contact