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DiSA – Digital Service Assistent

Time-consuming trips to the service garage are a thing of the past. Many diagnostic processes can be done through remote servicing without the vehicle needing to be physical present in the repair workshop – thanks to IAV’s DiSA – the Digital Service Assistant. The system sets up smart connections between service garages, remote service centers, vehicles and customers as the ideal basis for transparency and efficiency when there is a need for servicing.

But there is more to come. At CES 2019 in Las Vegas, an important component was being added to DiSA: the Remote Service Center.

Vehicle connectivity is opening up interesting options for servicing vehicles in the future: from providing tailored, comprehensive information for the driver and provision of innovative service packages to boosting efficiency in the garage process. All the relevant information about a vehicle will be saved online in the DiSA cloud. If a vehicle is temporarily offline, necessary data will be subsequently transferred automatically.

The in-car software is optimized for maximum portability to many ECUs available off-the-shelf. The cloud functions are implemented on an AWS (Amazon Web Service) instance for trouble-free roll-out in various regions and markets.

New perspectives for smart vehicle service

The best customer is a happy customer. When a car needs servicing, the garage faces the challenge of optimizing the customer experience and, on this basis, creating the key to customer loyalty. At the same time, a customer perceives the service of his car the more positively the less he is involved in dealing with the matter. By linking innovative technologies and intelligent information management, IAV’s DiSA, the Digital Service Assistant is taking tomorrow’s car service to the next level.

The driver; resp. the owner is always informed and “in the loop”: the full-featured dashboard of the Remote Service Center supports the service engineer with remote diagnostics, measurement data, end-2-end diagnostics, as well as permitting a wide range of predictive diagnostics, also in comparison to other vehicles or complete fleets. Resultant additional service activities can be offered proactively and automatically, so as to avoid the need for an additional service garage visit that would otherwise become necessary later on.

Tomorrow’s service garage will know what needs to be done even before the vehicle arrives. This way, servicing staff, tools and parts can be planned in advance. Above and beyond this, new tools and technologies will boost the efficiency of the entire servicing operations.

Among other aspects, smart tooling will provide the capability of automatically configuring tools (such as torque wrenches) as well as automatically generating documentation of work activities done. Voice instruction and/or voice recognition will let servicing staff use the information systems hands-free.

There are also many more new feature for the driver added. The DiSA service app involves the driver right from the start when servicing is necessary. In addition to on-going communication with the Remote Service Center or the service garage, it is possible to activate a comprehensive but simple self-help feature with augmented reality support.